Refund and Cancellation Policy

This is how refunds and cancellations work with Gonzalez Marketing LLC. The short version: you can stop ongoing services at any time, you pay only for work already done, and any mistaken charge comes straight back.

Ongoing monthly services

Cancel whenever you like by emailing hello@gonzalez.marketing. Your service runs to the end of the monthly period you have already paid for, then stops. A month that has already started is not refunded, because the work for it is already under way. There is no minimum term and no cancellation fee.

Project work (websites, campaigns, one-time setups)

A deposit reserves the work and lets it start right away. You can cancel and get the deposit back in full until work begins. Once work has begun, you pay for the work completed to that point, as described in your proposal, and you keep everything delivered so far. Any payment above that amount is refunded.

Advertising spend and other third-party costs

Money paid to an advertising platform, a domain registrar, a hosting company or any other vendor is paid to them, not to me. I cannot refund it. Where I can, I will help you request a refund from the vendor.

Mistaken or duplicate charges

If you were charged twice, charged the wrong amount, or charged for something you did not order, tell me and I will refund the difference in full within five business days of confirming it.

How refunds are paid

Refunds go back the way you paid. A bank transfer or Zelle refund usually arrives within two business days. A card refund usually shows on your statement within five to ten business days, depending on your card issuer.

How to ask

Email hello@gonzalez.marketing with your business name and the invoice number. I reply within two business days.

Last updated: October 28, 2026